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Yanet Health and Business college
Medical laboratory Services
Full-fledged Labratory Equpments
Yanet Health and Business college
Experienced Teachers
Yanet Health and Business college
Full-fledged Demonistration Facility
Yanet Health and Business college
Disciplined Students
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Yanet Health and Business college
We Graduated students for 8th time and we are Celebrating our 10 year Anniversary
Yanet Health and Business college
Addis Ababa (Mesalamiya Sefere selam Nigusie Turfe Building)

One of the approaches that has been proven to be related to the success of the organization is definitely the provision associated with high-quality services. In the studies, a positive link was found involving the quality of service and the efficiency from the organization and the position among competitors (Anderson, Fornell & Lehman, 1994).Grönroos (1990), emphasizes the fact that companies around the service sector threaten a continual problem of preserving QoS, in get to create a reasonably competitive advantage. One of the reasons for the complexity of maintaining the QoS is the difference between goods and services:The standard of goods is traditionally associated with technical details, and consequently, could be measured objectively. Inside contrast, the grade of service is more abstract: During this process associated with providing service it is hard to separate “production” from intake – frequently, the buyer is definitely the active spouse in the process of “production. ”Often the literature that offers with providers is based on the following assumptions (Parasuraman et al., 1985):Its more difficult for the customer to determine the quality of a service when compared to how that of a product, because service is intangible. This is why it is difficult to fully grasp how the customer perceives the service and program quality.The service will be considered through a evaluation among the expectation connected with the customer and the actual

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